About Custom Orders
Any of our online purchasing products that are “made to order” are considered custom orders. In short, if there is color and size options to be selected, all sales are final with no refund. However, we offer up to 3 days after you order is placed to make changes, modifications, or cancellation to your order within this time period before the production process begins.
About Stock Orders
Stock orders are items we sell that are usually in stock and will ship within 48 hours after your order has been placed with us. If you decide to cancel after the item has been shipped, you must ship the package back in its original package (unassembled) and be charged a 25% restocking fee. No refunds on items returned out of the original package.
Damaged Product Policy
If any products damaged from us whether it is a custom or stock order we will require a photo of the damaged part or piece. We will gladly ship you a replacement part or entire item at no cost to service you purchase. We want all our client to get our products in pristine condition. Photos can be emailed to [email protected]. Please report any damage within 3 days of arrival to ensure the validity of freight damage or claims may be denied.
Buying Online Policy
Buying online products can sometimes be nerve wrecking at times as the purchaser is not sure if the product will be as expected. We at King Dinettes do our absolute best to represent our products visually with hi resolution photos and with accurate measurements in the Specification tab. If you unsure how the color sample (wood, metal, fabric, etc.) will arrive we can mail you any sample you like before making the final purchase. Please contact us for these requests and we will be more than happy to mail them to you.
Many of our product will required light assembly and instructions will be included in the boxes. However, if you still have difficulties assembling your delivered purchase please contact us and our experts will help you guide you through the assembly process.
White Glove In-Home Delivery Service
Our “White Glove In-Home Delivery Service” is a turn-key service that includes delivery inside the home to the room of a customer’s choosing, unpacking, full assembly and setup, and the removal of any boxes or debris from the residence. By the time our delivery team leaves your customer’s home, their shipment is in the exact location requested, allowing them to immediately enjoy their new product!
Unlike standard common freight carriers outside furniture curbside drop-off, our white glove delivery service is fully insured and responsible for any freight damages during transportation, in house delivery, and installation. Our team is fully trained in the furniture industry only so you are insured that you are going to receive the best delivery service available. If an unfortunate occurrence occurs during delivery process such as damage to and part or item, our team will file any claim necessary and replace or service your order at no cost to you.